What is missed call text back?
A text goes out from your business line the moment a call goes unanswered.
That is the entire idea. It is not clever — it is just that almost nobody does it.
Worth knowing how the number works. You get a local business number, and that is the one that goes on the van, the website and your Google profile. It rings your phone, or your whole team’s. Miss it and the text back goes out from that same number — the one they just dialled — so it lands as you rather than as an unknown line. You can call and text from it in the app too, which is how your personal number stops being the business number. Your old one carries on working for anyone who already has it.
You look like the one who cares
Every contractor misses calls. Almost none of them follow up. A reply inside
a minute — before they have even put the phone down — puts you in a different
category from the four other numbers they were about to try.
The lead does not walk
When somebody has water coming through a ceiling they are not waiting for a
callback. They are working down the search results. A text keeps you in the
conversation instead of leaving the job to whoever picked up.
It works at 9pm and on Sundays
The system does not knock off. After hours, mid-job, on a Saturday — the
reply goes out anyway, and the conversation is sitting there waiting for you
when you next look at your phone.
It turns a call into a thread
A voicemail is a dead end you have to action. A text is a conversation that
is already moving — they reply, they say what they need, and you pick it up
when your hands are free.
