Asking a man for a favour thirty seconds after he has paid you is awkward, and by the time you are back in the truck you have forgotten anyway. So it asks for you when the job is marked done — then nudges, twice, until they get round to it.
of people read reviews before they choose a local business.
more likely to be picked when you have volume behind your rating.
reminders over three weeks, because most people say yes on the second one.
First two are industry figures, not our client results. The third is how the sequence is set up.
Your customers are happy. The jobs go well. Then you check the profile and there are eleven reviews on nine years of work, and the outfit that started last spring has sixty. Three things are doing that, and none of them are about how good you are.
They meant it when they said they would leave one. Then the kettle went on and that was that. The only people who review without being asked are the ones you would rather did not.
Asking properly means asking twice, days apart, for every customer, forever. You are already quoting, buying material, chasing invoices and answering the phone. It is the first thing to fall off the list.
Somebody searches your trade, sees three businesses on the map, and picks from those. Reviews are a large part of who gets shown. You are not being beaten on price or workmanship — you are not in the running.
Reviews are the cheapest thing on this list and the one most contractors leave sitting. You have already done the work that earns them. This is what they do once they are actually up there.
People decide before they ring. A page of recent five-stars settles the argument for them, so the call you get is somebody already leaning your way rather than one of three quotes.
How many you have, how recent they are and how often you reply all feed the local results. It is one of the few levers a small shop can pull without an ad budget.
Thirty people saying you turned up when you said you would is worth more than anything you can write about yourself. It is the one part of your marketing you do not get to word.
Two shops, same trade, same town. One has eleven reviews, the other has ninety. Nobody agonises over that — and it is rarely the better tradesman who wins it.
Asking once, on the day, while they are busy paying you, is why most contractors have eleven reviews and the shop down the road has ninety. The difference is rarely the work. It is whether anybody asked properly.
You should not have to stand there and ask a customer for a favour thirty seconds after taking their money. The request goes out afterwards, in your name, worded the way you would say it — and you were never in the room.
Mark the job complete and it goes. No note on the dash, no reminder to yourself on Sunday night that never happens. It follows up twice more over three weeks, because most people say yes on the second ask rather than the first — then it is done.
Three messages over three weeks, spaced far enough apart that none of them feels like pestering, and worded like a favour rather than a demand. The moment somebody leaves one, the rest are cancelled — nobody gets asked twice for something they have already done.
Most people who mean to leave you a review give up looking for where to put it. The link in the text drops them straight into the review box on your profile, already signed in, cursor waiting. That is most of the drop-off gone right there.
Day one the ask goes out. Nothing comes back, so day eight it nudges, and nothing comes back again. Day twenty-one it asks once more — and that is the one they answer. You did not chase any of it.
Most contractors are sitting on years of happy customers who were simply never asked. Reactivation goes back and asks them. Hand us the list — invoices, CRM, a spreadsheet, whatever you have — and we work it a small batch at a time, so it reads like a business catching up rather than forty reviews landing on a Tuesday. Years of good work, finally showing up where people are looking.
Bring it to the call. We will be honest about whether it is worth going after.
We answer your questions and walk you through the features you actually care about. Yes, it is a sales call. We are not going to pretend otherwise.
You fill out one onboarding form with your business details. We build the website and the system behind it while you stay on the tools.
We walk you through the whole thing and show you how it runs. Which, honestly, is mostly two buttons.
Live in seven to ten days. No contract, cancel whenever.
Pick a time that works. We'll review your current setup and show you what a smart intake system looks like.
We've got your details and we'll reach out shortly. Keep your phone close.
Prefer to talk now? Call or text (226) 348-3923